Irina Rokosz | Growth Operations Consulting for Tech Scale-Ups

My Mission

I believe the best systems are not the ones people are forced to follow, but the ones they choose to use. Organizations are made up of people. And while processes, frameworks, and structures are necessary for scale, they only create value when the people using them understand why they exist. Too often, companies respond to complexity by adding more rules, more approvals, and more control. The result is bureaucracy that disconnects people from their purpose and prevents them from doing their best work. I believe there is a better way: build operating systems that create clarity, ownership, and continuous improvement — systems that support people rather than constrain them. My role is not to bring ready-made solutions and leave behind heavy documentation that nobody uses. It is to understand each organization, co-create practical solutions, and build the capability to continuously evolve. The moment I know my work has succeeded is when people no longer use these systems because they have to, but because they see the value they bring. That is when improvement becomes sustainable.

My Approach

Lasting change happens when people understand, believe in, and own the way they work. My approach is built on these three principles:

Purpose & Values

Every organization needs a clear sense of direction. Purpose and values provide the foundation for decisions, priorities, and behaviors.

System Thinking

Organizations are complex systems. Real improvements come from understanding how products, processes, and people interact.

Continuous Improvement

The goal is not to create a perfect system once. The goal is to build the capability to learn, adapt, and improve continuously.

My work is successful when organizations no longer need me to maintain the change.

My Background

‍I have extensive experience leading Operations and Compliance Transformations of various types, sizes, and scopes. I have worked with global Software & IT organizations that have had hundreds of clients and partners, thousands of employees, and millions of users. My project teams have consisted of key people from all domains and hierarchical levels across the organization, including but not limited to CxO/VP. My background spans the Software Development, Information Technology, Automotive, Telecommunications, Consulting / Professional Services, Human Resources, and Education sectors. I bring international experience from working and living in diverse, multicultural environments across three European countries: Bulgaria, Netherlands, and Germany. My toolset covers Business Process Management (BPM), Agile, Quality Management Systems (QMS), Six-Sigma/TQM, A-SPICE/VDA/KGAS, CMMI, ITIL, COBIT, PMI/PMBoK, PM², Prosci, Self-Management, and more.

I hold a Master's degree in Business Administration (MBA), with a specialization in Management Information Systems (MIS). I have also completed the MIT xPRO course in System Thinking.

I am a certified Agile, Scrum, and SAFe Consultant, Lead Process Auditor (ISO 9001, ISO 27001, ISO 20000-1), Functional Safety Engineer (ISO 26262), A-SPICE Provisional Assessor, ITIL Practitioner, Prosci Change Manager, etc.